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stefan_zangerle
Community Member

Uploading Profile Photo Not Working

Hey,

 

I've tried to update my profile picture. I can upload the image and get the right dimensions, but when I hit the "Save photo"-Button. I get the following error: "Sorry, something went wrong. We were unable to upload your image."

 

I've tried multiple files (.png, .jpg, etc.), nothing seems to be working.

What can I do?

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Stefan,

 

Could you try clearing your cache and cookies or log in via another browser to update your profile image? Thank you.

~ Goran
Upwork

I did clear the cache and also tried using a different browser. But I'm still not able to upload a new profile pic.

Hi Stefan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your photo. Thank you.

~ Goran
Upwork
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