I had a gif animation as one of my portfolio projects. I decided to move that animation to a new project/item in my portfolio. When you clicked on the old portfolio entry, the gif animation would start playing automatically. Now it just shows as a single static image. When I download that image to my computer and I open it, there is no animation, just a single image. I am 100% sure the gif animation I am trying to upload has animation. It seems to be that the Upwork site corrupts the gif file somehow. Anyways, I would like a solution to this problem. Deleting the project and creating a new project doesn't work, as suggested on a similar topic on this forum.
I'm told that gif animation is not supported when adding items to the portfolio, but I had one that played perfectly a few days ago (I had to delete it for the purpose of updating my portfolio).
Sorry about that. I see you communicated with our Support team and I'll ask someone from our team to follow up on your ticket again, and assist you further.
According to the answer I got from customer support, the technical team says gif animations are not supported for portfolios. Someone must have changed something on the site because I'm sure they used to work. It would be nice being able to display gif animations anywhere on the site, but specially on portfolio items related to animation.
Thanks for the response! Yes, I thoroughly agree, it would be really helpful to be able to display GIFs within the portfolio section. Anywhere else feels useless really, to be honest. I really don't understand why that isn't the case. Oh well. Here's hoping it will become an option (again) in the nearer future.
Did anybody find a solution for this problem?
Now I'm looking a lot of portfolios with an animated GIF that works! but I have been trying like two hours with different settings and it doesn't work, it just uploads as a still image.