Upwork Charges

[aespago]

Anyone here who got a long term client for years and suddenly when client account has to change payment method, they're back to having a 20% upwork fees while previously they already at 5%? And th only answer I am getting is because the system cannot associate it to the same client since they have a new billing method.  Not fair for freelancers cause anytime that could happen to our long-term client.  Having to change card and account.

[digiphics]

Good question. I only respond being I'm working on establishing my fourth long term client and want to follow this post. Thank you for asking this.

[aocumen]

Hi Ava, 

I'm sorry to learn that this has been an inconvenience for you. I can see that your ticket is still open, and the team is currently looking into your issue. 

I’ll follow up with the team that’s reviewing your case and they’ll update you directly as soon as possible. Feel free to follow up if you have any questions or need further assistance.