Feb 16, 2021 04:30:51 AM by Fizza Y
Hi ,
New 10 free conncets are given by upwork on every 15th of Month. This time my 6 unused connects got deducted and i didn't got any message about my connects expiration. Connects can rollover upto 140. I had 66 connects after 10 free conncets my new balance is 70 as 6 connects got deducted.I don't know what happened. Please help me out. What is the cause of connects deduction and can i refund them?
Thanks, looking forward to a positive response.
Feb 16, 2021 05:45:05 AM by Muhammad Zeeshan H
Check if you intentionally or unintentionally send a proposal for the job that requires 6 connect. You can see it in proposals tab. You can't refund them once they are deducted.
Feb 16, 2021 07:28:37 AM by Fizza Y
Thanks for responding to my request. I checked it out and I haven't submitted any proposal and used those 6 connects. I am attaching a screenshoot please check it out.
I will be waiting for your response.
Feb 16, 2021 09:03:50 AM by Aleksandar D
Hi Fizza,
I checked and it looks like the email has been sent successfully on January 15th regarding the Connects expiration. I suggest that you check out Spam/Junk folder in case the email went there.
Thank you.
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