New 10 free conncets are given by upwork on every 15th of Month. This time my 6 unused connects got deducted and i didn't got any message about my connects expiration. Connects can rollover upto 140. I had 66 connects after 10 free conncets my new balance is 70 as 6 connects got deducted.I don't know what happened. Please help me out. What is the cause of connects deduction and can i refund them?
Thanks, looking forward to a positive response.
I checked and it looks like the email has been sent successfully on January 15th regarding the Connects expiration. I suggest that you check out Spam/Junk folder in case the email went there.