I recently was forced to update the desktop app on my Mac. Since the update I open the app but no windows open.. I can't log time.
I restarted my machine. I have uninstalled and reinstalled. When I open the app I get the new tips window and thats about it and have to click next.
I have made sure the window has not been hiding, etc.
I apologize for the inconvenience this caused! Could you, please, refer to this help article for troubleshooting tips. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared guide, and our team will assist you directly.
I am on a Mac too and was forced to update today. I am able to load the time tracker and start tracking time, but when it takes a screenshot all it captures is my desktop wallpaper. None of the other windows I have open which actually pertain to the work I'm doing will show up. I checked my system preferences to make sure Upwork is checked off as having permission to do screen capture, but it's still only capturing the wallpaper, not the windows I'm working in.
I am doing a job with hourly payment. When I start my time, the Upwork application starts the timer fine but it is taking screenshots of upwork application and ignore any other active application. I have reinstalled the latest version but the problem did not resolved. I have also given permission of screen recording to upwork. Me and my client are having problems regarding this. Kindly resolve this issue as soon as possible. Thanks