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Upwork Desktop APP not working after update

Active Member
Derek S Member Since: Dec 10, 2019
1 of 10

I recently was forced to update the desktop app on my Mac.  Since the update I open the app but no windows open.. I can't log time.

 

I restarted my machine.  I have uninstalled and reinstalled.  When I open the app I get the new tips window and thats about it and have to click next.

 

I have made sure the window has not been hiding, etc.

 

Please help!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 10

Hi Derek,

 

I apologize for the inconvenience this caused! Could you, please, refer to this help article for troubleshooting tips. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared guide, and our team will assist you directly.

 

Thank you.

~ Bojan
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Active Member
Sviatlana S Member Since: Dec 12, 2019
3 of 10

Hi!

I have the same problem as Derek, after update see the screen with new features and then nothing happens, the time tracker window doesn't launch.

Active Member
Derek S Member Since: Dec 10, 2019
4 of 10

I was able ti "fix" this.  I had to click on the Upwork Icon in the top right corner (where your Wifi icon and battery is at).

 

Poor UX change.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 10

Hi Sviatlana, 

 

Could you please try these troubleshooting tips. If the issue persists, please report it following ''How do I report a problem?'' section of this troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
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Active Member
Jelena T Member Since: Jun 3, 2016
6 of 10

I am on a Mac too and was forced to update today.  I am able to load the time tracker and start tracking time, but when it takes a screenshot all it captures is my desktop wallpaper.  None of the other windows I have open which actually pertain to the work I'm doing will show up.  I checked my system preferences to make sure Upwork is checked off as having permission to do screen capture, but it's still only capturing the wallpaper, not the windows I'm working in.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 10

Hi Jelena,

 

Could you please try Troubleshooting tips shared in this help article.  If the issue persists after applying those tips, please file a report following ''How do I report a problem?'' section and our team will assist you directly.

 

Thank you!

~ Bojan
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Active Member
Imran bin A Member Since: Dec 11, 2019
8 of 10

Hello guys,

 

I am doing a job with hourly payment. When I start my time, the Upwork application starts the timer fine but it is taking screenshots of upwork application and ignore any other active application. I have reinstalled the latest version but the problem did not resolved. I have also given permission of screen recording to upwork. Me and my client are having problems regarding this. Kindly resolve this issue as soon as possible. Thanks

Active Member
Maura-Rose P Member Since: Oct 5, 2019
9 of 10

You have to give the app permission to record,track and screenshot activities on your system.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 10

Hi Imran, 

Could you please confirm your laptop/desktop's OS so that I can assist you further?

 

ETA: Sorry I missed the title, Imran. Please try the troubleshooting steps listed here. If the issue persists, let me know and I'll assist you further.


-Avery
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