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caakshaypatil
Community Member

Upwork Desktop App Calling function issues

Hi All

 

The calling function of the Desktop app doesn't work always, so I face challenges to have a call with the client.  So my questions is 

 

1. Can I use skype/hangout to take calls?
2. Few clients from UAE mention that Upwork calling doesn't work at their location, so can I take a call with some other application?
3. Is using any other application in a violation of Upwork Terms? 

4. What best practices I can use to fix this issue?

 

Thanks

Akshay

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Akshay,

 

While currently it's fine to communicate with your clients by other means outside the platform after they respond to your proposal, please note that we have changes with TOS coming up next month. And in any case, we recommend that you to copy all the files and communication into the contract's message room after each conversation, and ask your client for acknowledgment, in order to keep a record in case a problem arises.

 

Could you please share more information about the issues you had with messages so we could look into it?

 

Thank you!

~ Bojan
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