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Re: Dear UpWork Desktop App

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Community Guru
Will L Member Since: Jul 9, 2015
1 of 19

So, when I started my laptop this morning up popped a message from Upwork – “Share your feedback!” about the Upwork Desktop app.

 

Who can refuse such a cheerful invitation? Not I!

 

The very first question was, “Based on your most recent experience, how satisfied are you with the Upwork desktop app?”

 

The response choices ranged from 0 to 7 (?) with “Not at all likely” next to the 0 and “Extremely likely” next to the 7.

 

Unfortunately, “None of the above” was not an option.

 

Thanks for starting my day with a good laugh, Upwork. 

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Community Guru
Preston H Member Since: Nov 24, 2014
2 of 19

It's an amusing survey.

I give the survey 3 stars.

 

 

Screen Shot 2020-02-04 at 7.45.31 AM.png

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Community Guru
Will L Member Since: Jul 9, 2015
3 of 19
I gave it a 4, but maybe a 7 was intended to be an "average" rating.
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Community Guru
Richard W Member Since: Jun 22, 2017
4 of 19

Will L wrote:
I gave it a 4, but maybe a 7 was intended to be an "average" rating.

By giving it less than 7 you'll have caused a big fall in its Survey Success Score.

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Community Guru
Martina P Member Since: Jul 11, 2018
5 of 19

Richard W wrote:

Will L wrote:
I gave it a 4, but maybe a 7 was intended to be an "average" rating.

By giving it less than 7 you'll have caused a big fall in its Survey Success Score.


WHY DID MY SSS DECREASE WITHOUT ANY REASON AT ALL?

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Active Member
Richard R Member Since: Jun 22, 2018
6 of 19

Dear UpWork Desktop App,

 

Please stop asking me to provide feedback. The popup is distracting and I already provided you feedback the other day Smiley Happy Have a nice day.

 

Warm Regards,

Richard

Ace Contributor
Christopher H Member Since: Feb 1, 2019
7 of 19

Could you please update the app to ask me more if I want to take a survey...I feel beeing asked every day on all my windows machines if I want to take a survey isn't quite annoying enough

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Community Guru
Steven E. L Member Since: May 5, 2015
8 of 19

Here's some feedback:

 

How about ya'll properly code the survey form?!

 

It was bad enough when the survey was jammed down our throats only through the forum. This screenshot illustrates how I'm able to complete the survey 18 times in 18 different tabs on 3 different monitors. I've taken the forum survey as many as 30+ times in a row on a single day.

Survey - Forum.png

 

Now, to make matters worse, you're jamming the survey down our throats through a second channel via the time tracker. I've completed the time tracker pop-up survey 5 different times on 5 different days in the last week or so.Survey - Tracker.png

FYI: After the first completion and coding failure to recognize I've already completed the lousy survey, I simply make up random answers ...

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Community Guru
Steven E. L Member Since: May 5, 2015
9 of 19

L. O. L.

Survey - Fail Again.png

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Community Guru
Steven E. L Member Since: May 5, 2015
10 of 19

P.S. The forum platform formatting images as HTML line items is also a fail.

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