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Upwork Desktop App Survey

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Community Guru
Steven E. L Member Since: May 5, 2015
11 of 19

lmao ... moving my post [ETA: about a BROKEN feature] to the coffee break is highly indicative of how little of a **** Upwork cares about collecting accurate feedback.

 

I ❤️ it!!!!!

 

Way to go moderators!

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
12 of 19

Hi all,

 

I'm sorry for the late follow-up on this thread. I'd like to confirm that the Desktop app-related survey has been concluded and thank you for the insight you've shared. Regarding the Community survey I'd like to clarify that you can opt to skip it in case you don't want to participate further and I'll share your feedback and sentiment regarding its frequency.

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Community Guru
Steven E. L Member Since: May 5, 2015
13 of 19

Vladimir G wrote:

... I'd like to clarify that you can opt to skip it in case you don't want to participate further ...


Opting out doesn't work. The pop-ups on both the forum and desktop app reappear the next day regardless if one completes the survey or chooses to opt-out. There's absolutely no way to get rid of it.

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Community Guru
Steven E. L Member Since: May 5, 2015
14 of 19

Vladimir G wrote:

... I'd like to confirm that the Desktop app-related survey has been concluded ... you can opt to skip it ...

2020-02-13 Survey.png

 

Really? The test has concluded? Is this a new survey appearing less than 24-hours later? Or a botched job of removing the previous survey?

 

I used the non-existent "Skip" button to avoid taking it again for the umpteenth time. I have other things to do during my "coffee break."

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
15 of 19

Hi Steven,

 

Thanks for the follow-up. We did confirm with our team that the survey, although previously confirmed as concluded, is still available. I apologize for providing inaccurate information. We're working to ensure the survey doesn't appear further after being completed once. We apologize for the inconvenience.

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Community Guru
Steven E. L Member Since: May 5, 2015
16 of 19

Steven E. L wrote:

Here's some feedback:

 

How about ya'll properly code the survey form?!

 

It was bad enough when the survey was jammed down our throats only through the forum. This screenshot illustrates how I'm able to complete the survey 18 times in 18 different tabs on 3 different monitors. I've taken the forum survey as many as 30+ times in a row on a single day.

Survey - Forum.png

 

Now, to make matters worse, you're jamming the survey down our throats through a second channel via the time tracker. I've completed the time tracker pop-up survey 5 different times on 5 different days in the last week or so.

Survey - Tracker.png

FYI: After the first completion and coding failure to recognize I've already completed the lousy survey, I simply make up random answers ...


 

 

 

 

 

 

 

 

Since Upwork is apparently looking for stuff to fix, instead of locking the most useful report behind the paywall and drafting non-sensical changes to the TOS, how about we tackle this baby.

 

I took the survey yesterday on my desktop. I took it a second time on my laptop. Today, I'm given the opportunity to do it for the third time (again. so far.)

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Community Guru
Steven E. L Member Since: May 5, 2015
17 of 19

I knew I wouldn't be let down. Just got 6 more offers to take the survey; one in each browser tab.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
18 of 19

Hi Steven,

 

I just double checked this with the team and they confirmed that there were no changes here. The Desktop App survey has been closed since February and there are no new responses in our logs since then. We also could not replicate getting the notifications. Could you please share a screenshot of the notification if you're still seeing it? Are you referring to a different survey pop up in the Community?

~ Valeria
Untitled
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Community Guru
Steven E. L Member Since: May 5, 2015
19 of 19

Fancy that. Both desktop apps patched about 10 minutes after yesterday's post. The survey didn't show up today.

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