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Upwork Desktop App not loading on Mac

chris369
Active Member
Chris G Member Since: Aug 8, 2018
1 of 34

Hi

 

I am currently unable to fully open the Upwork desktop app. When I launch the app I see the initial splash screen (with version number etc) and then I get to four more screens I can scroll through (essentially "how to use this app"), and then I get nothing.

 

Normally it would take me to instant messenger and time logger.

 

I have restarted & shutdown my computer. I have uninstalled and reinstalled the app. Still nothing.

 

It works fine on another person's computer but not mine for some reason. It has been working absolutely fine for the last few weeks and I'm not aware of any changes that might have affected it - just stopped loading when I went to use it today.

 

Any suggestions?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 34

Hi Chris,

 

Could you please try Troubleshooting tips shared in this help article?  If the issue persists, please report it following ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Aleksandar
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zaban
Active Member
Zwhynny A Member Since: Dec 9, 2020
3 of 34

Hi, 

 

Mine is kind of the same. It will download but only shows me an image that says i should go to the applications folder. So I did but then it doesnt do anything. 

 

I have attached the screenshot of what happens after I download it. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 34

Hi Zwhynny,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.


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zaban
Active Member
Zwhynny A Member Since: Dec 9, 2020
5 of 34

Thanks! Where should I expect the response? Here or from my email? Thank you again!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 34

Hi Zwhynny,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!


~ Bojan
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roshnikhanna
Active Member
roshni k Member Since: Jun 22, 2015
7 of 34

Hey!

I am facing the exact same issue and was looking for a solutions.. Anyone found it? It started happenning suddenly on my Mac. 

I am on OS Catiliana. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 34

Hi Roshni,

 

Thanks for reaching out to us. I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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1cb5ad2a
Active Member
Attila S Member Since: Mar 30, 2020
9 of 34

Hi There!

I am facing the exact same issue, could you help me to solve this problem?

regards

Attila

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 34

Hi Attila,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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