Please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly. If you have any further question feel free to follow up, we will be happy to help.
I am sorry for the late response. I checked and it seems that you already created a support ticket for the issue you are experiencing with Desktop app. Please allow more time for our team to review your case and respond accordingly to your ticket. Thank you for your patience.
Could you please try the troubleshooting steps that Nikola shared in his post:
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