Hello there, my Upwork tracker is having issue after automatically updates to new version, Version 18.104.22.168.
I have tried testing it to two of my contracts but both of them does not show tracked working hours, it does not also appear in my work diary.
Any help would be much appreciated.
Solved! Go to Solution.
I`m sorry about the inconvenience this had caused you. Could you please submit a ticket directly from the app by clicking on the Settings Cog > Support & Feedback?
By submitting a ticket from the app it will include your logs as well and our team will able to investigate it further. Thank you.
I've got the same issue today.
My hopothesis is the recovery after temporary internet disconnection got broken with the latest time tracker update.
I had no issues earlier in the morning, but then connection to upwork server got lost for some time. Now it says that everything is working fine, but the hours are not being sent to the work diary.
(sure thing I've created a ticket too, but didn't hear anything back so far)
UPD. Diana T's solution at the bottom of this thread helped in my case.
I recently was forced to update the time tracker desktop app just an hour today after that the time tracker do screenshot but it's not saving data and doesn't upload to my work diary.
I tried to restart the timer tracker, clear cached, uninstall-reinstall but still nothing happens.
I sent this issue to support but no one responded to me yet.
Is there anyone who can help me with this?
If I will continue working but the time tracker has an issue, is it possible that all the screenshots will be cached?