My email address is a hotmail one and I access it through Outlook.
Every email that comes through from Upwork ends up in the "Junk E-mail" folder.
I have manually selected the emails every time they come in and selected "Not Junk", "Never Block Sender" and even "Never Block Sender Domain".... and still they are categorised as Junk....
This must be a major problem for Upwork not just me...?
Why has Upwork got these strange email domains and all the emails are mark "On behalf of"?
"email@example.com; on behalf of; Upwork Notification <firstname.lastname@example.org>"
Are Upwork falling for the old problem of trying to be too clever?
Whatever I do I cannot get Upwork emails to come into my Inbox...
I have the same issue. And I have set up "rules" in my Mac Mail account so that emails get sorted out and sent to specific folders. It works on everything except Upwork emails - I have scratched my head over this and given up trying to figure it out.
Upwork chats go to the right folder, as do open ticket responses, but everything else related to jobs, recommendations, milestone notices, unread messages, etc., all end up in the junk folder.
ETA: It's interesting to find out it may not just be me.
Trevor and Virginia,
Thanks for letting us know about this. We'll have the team investigate this problem and will provide you with an update on this thread.
Edit: Could you please let us know if you noticed when Upwork emails started to go to your spam/junk folder?
Well, it's interesting to note that the problem may not be on my end.
As far as I can remember, Valeria, it's been doing this right from the start for me.. If not right away, as least early on ... it's been going on for a long while.
Thanks for following up, Virginia. We are currently checking on our end as to why it may be happening. Could you please PM me the email headers for some of the emails that are marked as spam? Here is an article on how to view the email headers for different email providers.
We appreciate your collaboration.
The team investigated and haven't found any known issues on our end. However, we suspect that there may been an issue connected to your email domain, which is a bit outdated. The team is working to confirm if that's the issue and whether we can still have the notifications delivered successfully to that email.
Talent Scout is a service we launched to a small subset of clients last year, that matches pre-vetted remote talent to some of the leading clients on our platform.Learn More
Attend the talent webinar and learn about the different journeys you can embark upon as you grow your independent business from your first job to full scale.Learn More
We began collecting Mexico's Value Added Tax (VAT) when talent and clients registered in Mexico purchase Upwork services.Learn More
If you want to take the first step towards becoming a freelancer but aren't sure how to begin, you're in the right place. This article will discuss seven steps to becoming a freelancer.Learn More