I seem to be having the same problem. I have tried to set up rules but everytime a client sends me an email it ends up in my spam folder. I don't know how to move it to my inbox.
re: "I seem to be having the same problem. I have tried to set up rules but everytime a client sends me an email it ends up in my spam folder. I don't know how to move it to my inbox."
Unfortunately, Upwork does not know either.
Upwork can't help you with this problem.
This is something that you would need to work through with your email software, email vendor and/or internet provider.
Like any individual or organization that sends email, there are things they can do on their end to minimize the likelihood that a message ends up in a spam folder. Upwork already is doing many of those things. But Upwork has no control over that later stages of the email process.
I have the same issue. All upwork emails end up in my spam, even if I change my email inbox and spam filtration settings. It has been an issue for many months. Any tips would be very helpful as it has cost me some jobs, or at least cost me some clients' patience.
@Virginia F wrote:
I don't know how it can cost you jobs or try your client's patience. Don't you get instant notication when an email arrives?
Perhaps beacuse you don't get notification if it goes into the spam folder???
Trevor and Erika,
Could you please also send me a private message with some headers of the messages from Upwor that end up in your spam/scam folder? We have a team investigating and trying to get to the bottom of this issue.
@Valeria K. wrote:
Thanks for following up, Virginia. We are currently checking on our end as to why it may be happening. Could you please PM me the email headers for some of the emails that are marked as spam? Hereis an article on how to view the email headers for different email providers.
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