Upwork Help Center Page Not Functioning Properly

[waqassaeedbutt]

Hello !

The buttons of "Get Help" and "Get Help From Upwork" on my Upwork Help center page are not working at all. Please guide me how to get it right.

Thanks
Waqas

Upwork Help Center

[nkocendova]

Hi Waqas,

I've checked and was able to access the available support option while using your account. Please clear your cache and cookies, try using a different browser and you will be able to access the same CS options displayed on the screenshot below.

[waqassaeedbutt]

Dear Nina

Thanks for your response. I have used both Chrome and Firefox for the purpose. I have cleared cache and cookies from both the browsers and tried to open the Get Help window both in normal and incognito tabs. But it is still not working at all. May be some add-on or software would be missing from my system. Please help me out of this.

Thanks
Waqas

[nkocendova]

Hi Waqas,

Some users who have reported a similar issue were able to submit a request when using a proxy or access via VPN, would it be possible for you to try to see if this helps, thank you!

[jcullinan]

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@Nina K wrote:

Hi Waqas,

Some users who have reported a similar issue were able to submit a request when using a proxy or access via VPN, would it be possible for you to try to see if this helps, thank you!

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And others have been without access to support tickets for close to a year now, with no explanation.

[m_mamdou7]

HI Waqas,

It's working fine for me. 

Try to change the browser.