I am using Upwork on Andriod device. I want to show online all the times to all clients so that they find me online & give more opportunities. But unfortunately, when I shift to other applications, then it shows offline or away status.
Is there any solution to show all the online from mobile?
Based on the information you shared, I can confirm your status is working as expected and correctly interpreting your activity by changing your status to away or offline when you're not active on our platform. Please note that you can still receive invites, offers, responses to your proposals, and get hired regardless of your status.
Thank you for reaching out to us. I checked this for you and I was not able to replicate the issue that you're having. Could you please try clearing your cache and cookies? Also, please make sure to use any of the supported browsers on this list. If the issue persists, please let us know.
I'm sorry to hear you're having trouble with this. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari.
Honestly, I just ried to check again today and I realized that I have no longer this issue, sounds strange but thanks for your assistance anyway, so appreciated.
I have a similar issue that I recently noticed on my Android phone. Even when the app is open, when I go to my profile, the Online icon always stays grey. While, when I open UW on my laptop, it works fine.
I cleared all caches several times on my phone but having the same issue.
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.