My friend from USA created an ID on Upwork and successfully passed video verification after completing his 1st task of $100. Then all of a sudden his account got on hold and asked for re-verification of documents which he did but it denied but when he did verification 1st time it was successful with same document.
Now he has 3 questions.
1- What will happen to his $100 that is in Upwork Wallet ?
2- What he has to do in order to get his Upwork ID back as he is 100% legit and his documents too. He would love to come on video verification, selfie verification, documents verification etc
3- If Upwork doesn't give his ID back then shall he create an account again on Upwork ? If Yes, then will it matter if he uses same card details for connects purchasing and withdrawal ? and does he have to use same email for re-registration on Upwork or with different email ID ?
His email ID that was register on Upwork was **Edited for Community Guidelines** which is now not working on Upwork after permanent suspension.
No, of course your friend can't create a new account if he's been permanently banned. What do you think the word "permanent" means? What would be the point of Upwork banning someone, if they could just open a new account when that happens?
If your friend has appealed, then he'll just have to wait and see what happens. Upwork isn't going to discuss this with you.