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saadiah111
Community Member

Upwork Profile name does not match with Bank account name.

Greetings,

My bank account was opened before my marriage. After marriage I have changed my surname. While adding a payment method in Upwork it says,

"Bank verification in progress

Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name."

Now the names do not match. What can be done? Can you help me to change my profile name? or there is some other process of solving it?

Regard,

Saadiah

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Saadiah,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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