upwork refunded my payment to the client i don't know why.
I just received this email from upwork
You refunded $82.58 to **Edited for Community Guidelines**
And after getting this email i checked my upwork and shocked to see that upwork refunded 82.58 USD from me to the client without any reason as the work was done perfectly then why you do so pls i need my money back thats it.
Thanks but everything is messedup now here on upwork.
I am trying to get online help from upwork representative not failed to get and where to open the ticked pls guide as i can't find it searching from lash 30 minutes.
Thanks for your help
Imran, was it an hourly contract? If so, then most likely your client failed to pay for your hours and your work diary did not qualify for hourly protection.
to qualify for the protection all time logged needs to be:
Petra is correct in that this usually happens when a client's payment method becomes unverified and your work did not qualify for Upwork's Payment Protection. You will be receiving a notification with more detailed information about this today.
Regarding your support options, I've checked and wasn't able to replicate any issue accessing support or opening a ticket. Please try to clear your cache and cookies as that may resolve the problem. Please let us know if you need any more assistance and we'll assist further.
@Imran W wrote:
Pls tell me where to open the ticket
No point opening a ticket. It is a "Yes" or "No" situation.
Check whether your work diary satisfied ALL the conditions below to qualify for the protection:
All time logged needs to be:
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