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vikas_patel15793
Community Member

Upwork Service Fee Is taking 10% even my earnings from a client is above 10K

Hi 

I am working with the upwork since last 3-4 years. Recently for one of the customer I am facing issue related to service Fee. 

My earning is above 10K but it is still deducting 10% service fee. As per the my knowledge and upwork blog It should be 5%. 

https://support.upwork.com/hc/en-us/articles/211062538-Freelancer-Service-Fees

Let me know if you need more details

Please let me know if upwork has change any rule for the service fee.

Thank you,
Vikas Patel

ACCEPTED SOLUTION
petra_r
Community Member

At least one of your clients is an Enterprise client, and with Enterprise clients it is always 10%

View solution in original post

2 REPLIES 2
AndreaG
Moderator
Moderator

Hi Vikas,

 

Could you please confirm which client/company you're referring to so I could check this for you? You can share the Contract ID where you're seeing the issue.

 

~Andrea
Upwork
petra_r
Community Member

At least one of your clients is an Enterprise client, and with Enterprise clients it is always 10%

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