๐Ÿˆ
ยป Forums ยป Freelancers ยป Upwork Support not responding
Page options
saumya-dutt
Community Member

Upwork Support not responding

Hello
My account was suspended on 2 Feb 2017. Now I've complied with their request but I've not received any replies to the thread and it's been 3 days now !
Saumya Brata Dutt.
ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi Saumya,

 

I see the team has already updated your case. Please, refer to their last message in the support ticket.

 

Thank you for your patience.

~ Valeria
Upwork

View solution in original post

15 REPLIES 15
yitwail
Community Member

Saumya,

 

Maybe no one from Upwork is going to respond, so I will, even though I don't work for Upwork. You have 44% Job Success because a client gave you 1.35* feedback and Upwork expects freelancers to have Job Success of at least 75%. So my advice to you is try another freelancer site.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
kochubei_valeria
Community Member

Hi Saumya,

 

I see the team has already updated your case. Please, refer to their last message in the support ticket.

 

Thank you for your patience.

~ Valeria
Upwork

Hello! I have the same issue. My account was suspended and I have complied with what I was ask. However, the support is not responding to my request. My ticket number is #34308368

egaruth
Community Manager
Community Manager

Hi Daniel,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you via email as soon as possible to assist you further. 

 

~ Nikola
Upwork

Hi Nikola, 

I'm having the same issue, my account has been suspended and I did not receive an email explaining why nor have I had any communication back from Upwork support in 3 whole days. Can I get some help with this? #35421695

Best, 

 

Peter Peter

Hi Peter,

 

Thank you for the follow-up. I'm sorry if we weren't able to get back to you sooner. I have also sent a follow-up to the team handling your case and they'll keep you posted directly on the support ticket that's been created with your concern. You can check here or your email for updates and further assistance. We seek your patience and understanding while we sort this out for you. 

 

 

~ Arjay
Upwork
tj1972
Community Member

What's wrong with customer support.

I opened a ticket asking something about Paypal-Upwork interaction and never get reply.

It's already 5th day I'm waiting for reply.

 

Are you alive there????? 

petra_r
Community Member


@Tamaz J wrote:

I opened a ticket asking something about Paypal-Upwork interaction


 About what?

tj1972
Community Member

Hi Petra,

 

May be you know.


Is it possible to send funds from my PayPal account back to my Upwork profile? (Reason to use other witdrawal method I have in my profile here).

 

Paypal has some serious problem which they can't solve for a month now. (You won't believe how [...] support they have.) I'm in a war with them.

 

Thanks

tj1972
Community Member

Ah, amazing!

Just now support replied.
Looks like someone told them - hey, guy is in trouble and help. Smiley Tongue 

g_vasilevski
Retired Team Member
Retired Team Member

Hi Tamaz,

I`m sorry about the delay for your ticket.

 

We crossed post, glad to hear that its taken care of.

 

~ Goran
Upwork

Thak you Goran! Appreciated!

They replied just couple minutes ago.

Hi I am not getting a reply on my Support ticket about my account financial transaction limited I urgently need funds to withdraw please let me know how much time it will take

Hi Faizan,

 

Rest assusred, our team will update your ticket as soon as possible and will assist you further directly there. Thank you.

~ Goran
Upwork

Hello there, I have created a direct contract on Upwork but my client is not getting the mail to accept the contract. Kindly help me look into it. Thank you

 

Latest Articles
Featured Topics
Learning Paths