More than week "Messages" stopped working. In browsers, mobile app, desktop app. I can't read, write messages from clients.
This I see in browsers
in desktop app
in mobile app
websocket works fine
I created Request #24910948
last answer from support 5 days ago: "Our team has been working to resolve your message related concerns"
There has been no change in the problem since then. I still can't work
It's already 5th day I'm waiting for reply.
Solved! Go to Solution.
I`m sorry about the delay with this and I've escalated your concern to our team again.
One of our team members will assist you directly on your ticket as soon as possible, thank you.