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vommer
Community Member

Upwork Support not responding

Hello

 

More than week "Messages" stopped working. In browsers, mobile app, desktop app. I can't read, write messages from clients. 

 

This I see in browsers 

in desktop app

in mobile app

websocket works fine

 

I created Request #24910948

 

last answer from support 5 days ago: "Our team has been working to resolve your message related concerns"

 

There has been no change in the problem since then. I still can't work

 

It's already 5th day I'm waiting for reply.

 

Thank you

ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Andriy,

 

I`m sorry about the delay with this and I've escalated your concern to our team again.

One of our team members will assist you directly on your ticket as soon as possible, thank you.

~ Goran
Upwork

View solution in original post

2 REPLIES 2
g_vasilevski
Retired Team Member
Retired Team Member

Hi Andriy,

 

I`m sorry about the delay with this and I've escalated your concern to our team again.

One of our team members will assist you directly on your ticket as soon as possible, thank you.

~ Goran
Upwork

Thank you Goran! 

 

Support replied and the problem was solved

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