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Upwork Support not responding

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Active Member
Andriy D Member Since: Jun 22, 2015
1 of 3

Hello

 

More than week "Messages" stopped working. In browsers, mobile app, desktop app. I can't read, write messages from clients. 

 

This I see in browsers 

in desktop app

in mobile app

websocket works fine

 

I created Request #24910948

 

last answer from support 5 days ago: "Our team has been working to resolve your message related concerns"

 

There has been no change in the problem since then. I still can't work

 

It's already 5th day I'm waiting for reply.

 

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 3

Hi Andriy,

 

I`m sorry about the delay with this and I've escalated your concern to our team again.

One of our team members will assist you directly on your ticket as soon as possible, thank you.


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Active Member
Andriy D Member Since: Jun 22, 2015
3 of 3

Thank you Goran! 

 

Support replied and the problem was solved

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