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c_makinde3
Community Member

Upwork Time Tracker Not Opening - Brings Prompt "Checking if the site connection is secure"

Hello great freelancers,

 

I changed my Personal computer, logged into my Upwork account, and downloaded the Upwork time tracker to get started for the week's work. However, it keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

 

I have a hourly contract I need to start working on ASAP and the app is misbehaving. Please Customer Service Consultant | Blake , I will appreciate if you could assist with this. 

 

Thanks,

Chris.

16 REPLIES 16
pradeephele
Moderator
Moderator

Hi Christopher,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep



Upwork
c_makinde3
Community Member

My time tracker has failed to update time, it is stucked to the time imputed since 12 pm WAT + 1 time.

 

I will appreciate a support regarding this. It is taking screenshots, I just want to be certain if I will get paid for the times not reflecting over the time I worked without hours update.

Hi Christopher,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
5a17bcac
Community Member

Hi, I have the same problem, my tracker is still charging, it has been charging for more than 2 hours. I need to finish a job, if someone can give me a hand I would appreciate it.

Captura de pantalla 2022-10-14 165552.png

โ€ƒ

Hi Nico,

 

I have escalated your report to the relevant team. One of the members will be assisting you further via a support ticket that can be accessed on this page once been set up. Feel free to coordinate with the team if you have questions or other concerns.

 

~ Arjay
Upwork
eaae192d
Community Member

I have the same isssue 'Checking if the site connection is secure' not loading timer, please help

eaae192d_0-1666019167152.png

 

Hi Akhil,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
jbmaverick
Community Member

Christopher,
Sorry to hear you're having a problem.
For future reference...Personally, I NEVER agree to work using the Upwork time tracker - if I'm getting paid hourly, I always ask the client to okay "Manual time" entries. Using the time tracker is just too much aggravation, even when it's working properly.
Best wishes,
Jack

tin_castro
Community Member

Hi. I have the same issue as well, it has been 4 days and I still can't use the timer. If you could help please

 

tin_castro_0-1666501279625.png

 

Hi Christine,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep



Upwork
pooja_jal
Community Member

Hi,

 

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

 

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

2889b245
Community Member

Hi,

 

I'm also having an issue with the time tracker. It also keeps Checking if the site connection is secure. 11 hours of work doesn't not reflect in my work diary since this happened.  I would appreciate your immediate support. Thank you.

Hi Karl,

 

I'm sorry to hear you're having trouble with the App. Are you able to follow the troubleshooting guide outlined here? Let us know if this works for you. 

~ Luiggi
Upwork

tried to read that already and nothing works.

Hi Karl,

 

Sorry to hear that the troubleshooting steps did not help. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep



Upwork
yafet_berhanu
Community Member

I am also having the same issue. I have gone through all the help articles but I can't find anything. Please I really need help.

 

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