Feb 2, 2021 03:00:18 PM by Andrea G
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 5, 2021 08:52:09 AM by Leonida B
I am experiencing the same thing.
Feb 9, 2021 01:09:48 PM by Bojan S
Hi Shiara Mae,
Could you please share more information about the issue you're experiencing so that we can assist you accordingly?
Feb 5, 2021 08:53:49 AM by Leonida B
I cannot sign out and cannot click it. I am using iMac.
Feb 5, 2021 09:46:56 AM by Andrea G
~/Library/Application Support/Upworkand then re-launch the App again. It will ask you to log in again. Please, let us know if the issue persists after that.
Feb 5, 2021 05:57:57 PM by Leonida B
Is this T/S for an iMac? I don't think so.
Feb 5, 2021 07:40:38 PM by Joanne Marie P
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 8, 2021 01:12:29 PM by Bojan S
Hi Chicky Rose,
Could you please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.
Mar 28, 2021 09:55:04 PM by Pradeep H
I am sorry to hear about the issue with your Desktop Application. Please follow the troubleshooting steps listed on this Help article to completely delete the Upwork App's cache. Feel free to message if problems persist.
Mar 28, 2021 08:42:13 PM by Olivia D
im using Mac, we were stuck in vacation with my husband and we only have 1 PC with us. He has to login and work so he use hmy PC. unfortunately, he cant log out and I am unable to login.
Mar 15, 2021 10:29:56 PM Edited Mar 15, 2021 10:31:01 PM by Rajesh V
this work for me on mac
remove the support/Upwork folder from applications
Feb 13, 2021 05:29:44 AM by Radhika B
I am experiencing the same issue. Can you help asap as I am unable to use my tracker?
Feb 13, 2021 09:13:58 AM by Nikola S
It seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Mar 20, 2021 02:07:17 PM by Luiggi R
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Mar 21, 2021 03:44:15 PM by Muhammad Owais L
i am facing same problem,
signed in as undefined undefined
and unable to sign out.
also my tracker is not opening for time tracking
Mar 21, 2021 05:50:20 PM by Pradeep H
I see that you have reached out to our support team and confirmed that the issue is already resolved after following troubleshooting steps.
Feel free to message us if you have any other questions.
Feb 13, 2021 03:24:07 AM by Nikola S
I checked and it seems that you already created a support ticket for the issue you are experiencing with Desktop App. If you need further assistance please feel free to follow up on your support ticket and our team will be happy to assist you.
Feb 26, 2021 07:57:27 AM by Aisenyi M
Has there been a solution to this problem? I'm facing the same problem on my Ubuntu Installation
Feb 26, 2021 09:02:32 AM by Bojan S
Could you please try the Troubleshooting tips shared in this help article? If the issue persists, please report it following the’’How do I report a problem?’’ section of this Troubleshooting guide, and our team will assist you directly.
Mar 10, 2021 12:22:36 PM by Bojan S
Could you please confirm the OS you're experiencing this with so that we can advise you accordingly?