cancel
Showing results for 
Search instead for 
Did you mean: 

Upwork Time Tracker Signed in as Undefined Undefined

sajidali012
Active

issue.png

27 REPLIES 27
andregutierrez22
Moderator
Moderator

Hi Sajid,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

I am experiencing the same thing.

 

Please help!

 

Thanks,

Leony

Hi,

I am having the same issue 

I'm also having the same issue

Hi Shiara Mae,

 

Could you please share more information about the issue you're experiencing so that we can assist you accordingly?

 

Thank you!

~ Bojan
Upwork

Please help!!!

Screen Shot 2021-02-06 at 12.51.56 AM.png

I cannot sign out and cannot click it. I am using iMac. 

Hi Leonida,
 
Could you please try exiting the App, then delete the folder ~/Library/Application Support/Upwork  and then re-launch the App again. It will ask you to log in again. Please, let us know if the issue persists after that.
 
~Andrea
Upwork

Hello Andrea,

 

Is this T/S for an iMac? I don't think so. 

 

Please help!!!

Hi Leonida,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket

~ Joanne
Upwork

Hi,

 

Got the same problem. Please help!

Hi Chicky Rose,

 

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
Upwork

I am having the same issue

Hello Olivia,

 

I am sorry to hear about the issue with your Desktop Application. Please follow the troubleshooting steps listed on this Help article to completely delete the Upwork App's cache. Feel free to message if problems persist.

 

Thank you

Pradeep H.

Untitled

Screen Shot 2021-03-29 at 11.25.36 AM.pngim using Mac, we were stuck in vacation with my husband and we only have 1 PC with us. He has to login and work so he use hmy PC. unfortunately, he cant log out and I am unable to login.

this work for me on mac

remove  the support/Upwork folder from applications

I am experiencing the same issue. Can you help asap as I am unable to use my tracker?

Hi Radhika,

 

It seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola

Untitled

Hi! Im experiencing the same issue. Please help. Thank you!

Hi Romaldo,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork

hi!

i am facing same problem,

signed in as undefined undefined

and unable to sign out.

also my tracker is not opening for time tracking

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS