Upwork Time Tracker says that "You have not open contracts"

[mpacho]

My desktop Upwork time tracker says that I have no open contract but, I still have existing contract. I'm not allowed to use my time tracker. What can I do?  

I'm waiting for your immediate action for this matter.

[AleksandarD · Accepted solution]

Hi Mel Rose,

Could you please try Troubleshooting tips shared in this help article? If the issue persists, please report it following ''How do I report a problem?'' section of the previously shared Troubleshooting guide and our team will assist you directly.

Thank you.

[azruht123]

Hi Aleks,

I have the same issue and the tips i tried won't work. Can you help me out. 

I already tried refreshing, closing and opening again, and checked my account if the contract still active. It's still active but still now shown in my tacker

[AveryO]

Hi Arthur, 

Could you please log out of the Upwork Desktop App by going to the Settings, and clicking on the "Sign out" link that is at the bottom of the pop-up window/Settings window. Once logged out, please log in with your Upwork username, and email address to see if the issue persists. 

[mabao_rowena]

Hello Avery, been trying to do the troubleshooting tips but it didnt work on my side..I unlink my google account, I clear cache and I did what you have did in the posted image. Still I am encountering the problem. I've been trying to fix this up since yesterday.

Hope you can help me with this issue. Thanks

[AveryO]

Hi Rowena, 

Could you please try signing out of the Upwork Desktop App by going to your app's Settings as shown below, 

and signing out by clicking on the Sign-out link on the pop-op window. 

Once you have signed out, please restart the app to see if the issue persists. 

[roannes_deguzman]

Please help on what to do.

I reinstalled it because I cannot open it when I wanted to start working.

So the contracts were missing after reinstallation.

I have 2 active contracts

[AveryO]

Hi Roanne, 

Could you please check this thread where I merged your post and see if the troubleshooting steps I shared will resolve your issue?