Mar 8, 2020 01:35:27 AM Edited Mar 8, 2020 03:13:53 AM by Mel Rose P
My desktop Upwork time tracker says that I have no open contract but, I still have existing contract. I'm not allowed to use my time tracker. What can I do?
I'm waiting for your immediate action for this matter.
Solved! Go to Solution.
Mar 8, 2020 03:14:05 AM by Aleksandar D
Hi Mel Rose,
Could you please try Troubleshooting tips shared in this help article? If the issue persists, please report it following ''How do I report a problem?'' section of the previously shared Troubleshooting guide and our team will assist you directly.
Thank you.
Mar 8, 2020 03:14:05 AM by Aleksandar D
Hi Mel Rose,
Could you please try Troubleshooting tips shared in this help article? If the issue persists, please report it following ''How do I report a problem?'' section of the previously shared Troubleshooting guide and our team will assist you directly.
Thank you.
Apr 22, 2020 08:58:46 PM by Arthur M
Hi Aleks,
I have the same issue and the tips i tried won't work. Can you help me out.
I already tried refreshing, closing and opening again, and checked my account if the contract still active. It's still active but still now shown in my tacker
Apr 22, 2020 11:40:28 PM by Avery O
Hi Arthur,
Could you please log out of the Upwork Desktop App by going to the Settings, and clicking on the "Sign out" link that is at the bottom of the pop-up window/Settings window. Once logged out, please log in with your Upwork username, and email address to see if the issue persists.
May 5, 2020 02:52:18 PM by Rowena M
Hello Avery, been trying to do the troubleshooting tips but it didnt work on my side..I unlink my google account, I clear cache and I did what you have did in the posted image. Still I am encountering the problem. I've been trying to fix this up since yesterday.
Hope you can help me with this issue. Thanks
May 5, 2020 08:23:37 PM by Avery O
Hi Rowena,
Could you please try signing out of the Upwork Desktop App by going to your app's Settings as shown below,
and signing out by clicking on the Sign-out link on the pop-op window.
Once you have signed out, please restart the app to see if the issue persists.
May 5, 2020 06:56:53 PM by Roanne D
Please help on what to do.
I reinstalled it because I cannot open it when I wanted to start working.
So the contracts were missing after reinstallation.
I have 2 active contracts
May 6, 2020 12:45:50 AM by Avery O
Hi Roanne,
Could you please check this thread where I merged your post and see if the troubleshooting steps I shared will resolve your issue?