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Upwork Timer not working on Mac

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Active Member
Susan D Member Since: Dec 29, 2019
1 of 9

My Upwork timer isn't working.
Upwork opens and runs but no messenger or timer comes up.
Have tried reinstalling the desktop app and the beta version same problem

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 9

Hi Susan, 

I wanted to check if you have tried clicking on the Upwork icon on your dock, or your status/menu bar to see if the tracker will pop-up on your screen?


-Avery
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Susan D Member Since: Dec 29, 2019
3 of 9

I've tried, nothing happens and there are no options on right clicke either.
It did this exact same thing early dec and the next day it was ok, I suspect update from upwork

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 9

Thank you for the confirmation, Susan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your app. Thank you.


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Cherry S Member Since: Dec 16, 2016
5 of 9

I am having exactly the same problem.  It was working before lunch, when I came to turn on the timer again it wasn't there although it's showing in my dock as though it's active.  I've tried launching from my applications and from the dock, a tutorial type of thing comes up and when that is clicked through, nothing happens.  How can I fix this?

 

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Community Guru
Lisa B Member Since: Dec 29, 2015
6 of 9

Same thing happened to me tonight. It's working after I installed an earlier version of the tracker that was still in my Downloads file. Try that if you can. 

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Cherry S Member Since: Dec 16, 2016
7 of 9

Thanks Lisa - unfortunately for some reason I don't seem to have one, only a dmg image or something which I don't think is the actual application.  Thanks for replying though!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
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8 of 9

Hi Lisa, and Cherry, 

I apologize for the inconvenience. I have shared this with the Customer Support Team and they will reach out to you to assist you further with your concern.


-Avery
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View solution in original post

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Cherry S Member Since: Dec 16, 2016
9 of 9

Thanks so much Avery!  I appreciate the support Smiley Happy

 

Cherry

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