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Upwork Tracker Inconsitency

earladam07
Active Member
Earl Adam M Member Since: Nov 26, 2017
1 of 2

Hi, Im having troubles with the tracker. While most of the time it reports being offline while I am working and I am consistently losing hours worked. When it is working fine this is what happens - my time elapsed is much less than what is being registered in the work diary.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 2

Hi Earl Adam,

 

I've checked your Work Diary and see that in between the two blocks of logged time there are blank segments which coincide with the time difference on your Desktop app, as shown on your screenshot. You've most probably been inactive during those 4 segments and that's why no screenshots were taken and time logged in your Work Diary during this inactive period.

 

If you're app is tracking time in the offline mode, that's probably due to your connection instability. Note that the app can hold a number of hours of cached time, which is uploaded automatically once the connection with the website is reestablished.

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