Upwork Tracker Issue (MAC)

[julieann_pata]

It tracks time. However, it just takes screenshots of my desktop and the app itself, not showing the tasks I'm working on.

[rakibart]

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Julie Ann P wrote:

It tracks time. However, it just takes screenshots of my desktop and the app itself, not showing the tasks I'm working on.

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Hi Julie Ann P,

•  Capture Your Hourly Activity 

Capture Your Imageshot Hourly

• 1st Step: You must install a webcam into your desktop or enable your webcam in your laptop.
• 2nd Step: After installed then you must enable screenshot from your webcam in your upwork app
• Final Done: Then it track to your hourly activity by capturing your images

[dorado_marcelina]

Hi there. I am using Mac air '2019, the capture screenshot is the app itself and not the one I am working. I already allowed upwork to access my camera and accessibility in my system preference but still screenshots are the same.

[dorado_marcelina]

Hi there. I am using Mac air '2019 the capture screenshot is the app itself and not the one I am working. I already allowed upwork to access my camera and accessibility in my system preference but still screenshots are the same.

[AveryO]

Hi Julie Ann, 

Have you recently upgraded your Mac's OS to Catalina? If so, please check out this help article for the troubleshooting steps.

If you're not using a Mac, please reply to this message your laptop/desktop computer's OS, and your Upwork Desktop App's version so that I can look into this for you. 

[dorado_marcelina]

Hi there. I am using Mac air '2019 the capture screenshot is the app itself and not the one I am working. I already allowed upwork to access my camera and accessibility in my system preference but still screenshots are the same.

[BojanS]

Hi Marcelina,

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you.