I got an email to verify my identity. when I submitted the documents I got this as the reply
"I’m writing to let you know that we attempted to verify your identity, but unfortunately one of your documents did not pass our review.
The ID you provided is acceptable; however, the document you submitted as your billing/financial statement is not. A bankbook is not an acceptable statement."
I just turned 18 and started freelancing so I don't have any billing/financial statement just had a bank passbook(bankbook) which is not acceptable. What to do?
I see you have an open ticket about this with our support team and they'll continue assisting you with the process. Please, also refer to this help article for more information about what documents are required for the verification.