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invocabo
Member

Upwork Won't Respond to Help Ticket

Hello fellow freelancers,

 

I opened a ticket with the Help Center almost two weeks ago.  I got an initial courtesy reply from a staff member but since then my inquiries are unanswered. 

 

What course of action do you suggest?

Jeff

6 REPLIES 6
petra_r
Member

Unless your question is of a sensitive nature, you might as well ask here in the forum where the answers are usually quick and straight to the point.

kochubei_valeria
Community Manager
Community Manager

Hi Jeff,

 

I see you have two tickets open currently and the team updated one of them yesterday. I'll follow up with them and we'll make sure all tickets are replied to or merged if they are about the same issue. 

 

You can check your Reports> Transactions for the payment support agent was referring to.

~ Valeria
Upwork

Valeria,


Thank you for the quick response!

I'm referring to the request 19304265.

Regards,

Jeff

Thanks for confirming, Jeff. We'll have the ticket addressed shortly.

~ Valeria
Upwork

Valeria (or anyone),

 

I've still had no reply to the ticket #19304265 in more than two weeks.

What do I need to do to get assistance?

Jeff

aocumen
Community Manager
Community Manager

Hi Jeff, 

 

I have asked the team handling your ticket to get back to you the soonest. I apologise for this delay.


~ Avery
Upwork
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