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Upwork automatically refunded my money to client.

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Active Member
Shorif R Member Since: Sep 15, 2020
1 of 11

Hi there,

I have worked on a web design project. I have finished the project in one full week. Clients left good feedback and ended the contract. But I lost the money from pending section.

 

Things to tell:

1. Clients payment method was verified. It's still verified.

2. I didn't add any manual time.

3. My work diary were related to my work.

4. I have worked 53.20 hours (weekly limit was: No Limits).

5. I have added memos to my work.

6. I have worked with upwork desktop apps.

 

And still I lost the money. How can I get it back? Any suggestions?

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Community Guru
Jennifer M Member Since: May 17, 2015
2 of 11

All or some of the money? 53 hours at what rate? It's capped at $2500. Also, activity was good?

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Community Guru
Jennifer M Member Since: May 17, 2015
3 of 11

oooooh lol I see. Tricky. You've suddenly come back after working at ~$6/hour a year ago. You charged up a bill at $45/hour when your history is at the lower rate. Even your posted rate is $15/hour. I'm surprised they aren't looking into fraud. lol

 

eta: also, he hired 2 other people who only charged 11 and 8 hours for the same job. 

 

Upwork was born at night but not last night baby.

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Active Member
Shorif R Member Since: Sep 15, 2020
4 of 11

I have worked outside of Upwork for last couple of years. But after Covid 19, I came back. 

Important things to know:

1. Clients preferred hourly rate was $40 to $45/hour. I have applied with a rate of $45.

**Edited for community guidelines**

2.. I don't know what works done by others freelancer. All I know is, I have made an excellent homepage with impresive design that took high attention to the clients. Besides, the clients wanted me to work on 50 to 70 hours to get the project done.

**Edited for community guidelines**

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Community Guru
Christine A Member Since: May 4, 2016
5 of 11

Shorif R wrote:

I have worked outside of Upwork for last couple of years. But after Covid 19, I came back. 

Important things to know:

1. Clients preferred hourly rate was $40 to $45/hour. I have applied with a rate of $45.

**Edited for community guidelines**

2.. I don't know what works done by others freelancer. All I know is, I have made an excellent homepage with impresive design that took high attention to the clients. Besides, the clients wanted me to work on 50 to 70 hours to get the project done.**Edited for community guidelines**


Your client insisted that you work at three times your hourly rate and that the sky was the limit in terms of how many hours you billed? Where do I find clients like this?

 

So are you saying that even though the client was pleased with your impressive design and left you a good rating, his payment method has failed and you're trying to claim hourly protection from Upwork? Did you try contacting the client?

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Active Member
Shorif R Member Since: Sep 15, 2020
6 of 11

Yes, I left a message to the client when getting the "refund" email from upwork. But the client didn't respond yet. 

Please advise, is there any posibilities that I can get my money back? I worked very hard in that week and barely slept to deliver the homepage on time. At the end, I am losing my money.

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Community Guru
John K Member Since: Feb 17, 2015
7 of 11
50-70 hours to do a homepage? That must be one exceptional home page
__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
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Community Guru
Joan S Member Since: Mar 18, 2019
8 of 11

Shorif - I don't understand what you have written about a refund. Has the client asked for a refund? Has Upwork actually refunded the money you were paid? If a refund was made, what was the reason for the refund? If a refund has not been made, but the client has asked for a refund, you do not have to agree to a refund.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 11

Hi Shorif,

 

I checked your account, and it looks like our team already assisted you via chat regarding this issue. One of our agents will update your ticket directly to assist you further in resolving this case. 


-Joanne
Untitled
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Community Guru
Petra R Member Since: Aug 3, 2011
10 of 11

Shorif R wrote:

But I lost the money from pending section.


The client never paid Upwork. The client wasn't refunded anything at all, because you can't "refund" something that was never paid.


**Edited for Community Guidelines**

 

Joan S wrote:

Shorif - I don't understand what you have written about a refund.


it isn't a refund at all. It's a reversal of hourly charges the **Edited for Community Guidelines** client failed to pay last Monday. Which was the plan from the beginning.

 

**Edited for Community Guidelines**

 

 

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