Jul 9, 2021 04:09:42 AM by Mateen K
Jul 9, 2021 05:56:46 AM by Vladimir G
Hi Mateen,
I fully understand the problem you're facing and apologize for the delay in receiving your monthly allotment of Connects. I can confirm our team is aware and already working on implementing a fix that will ensure you receive your Connects as soon as possible. Our team will reach out to you directly via a support ticket with update soon. Thank you for the report and for your patience while our team is working to resolve the problem.
Jul 9, 2021 11:22:25 PM Edited Jul 9, 2021 11:29:44 PM by Arindam P
My current billing cycle is from Jun 8, 2021, to Jul 7, 2021. Today is July 10 but still, now I haven't got my free 10 connects yet.
Jul 10, 2021 04:17:12 AM by Nikola S
Hi Arindam,
Thank you for reaching out to us. I checked and it looks like you received your free monthly Connects just recently. You can find more information on your Connects History page.
I apologize for the delay with receiving your Connects.