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Upwork customer support member is giving me a headache

karimaraoui
Active Member
Karim A Member Since: Dec 17, 2019
1 of 2

Hi all,

I have a complaint about a personnel working in Upwork customer support department named **Edited for Community Guidelines**.

She doesnt know how to do her job in a complete way. She is wasting my time through useless emails where I am trying to explain through facts and tangible evidence in order to show her all possible solutions; in other words, I am doing her job where she is not doing the slightest effort in research, trial and errors or best practices.

I wish I can contact her senior manager, or anyone more competent and conscientious then her as I need to post a certain credentials on my profile and she is causing a big delay.

 

Thanks

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Karim,

 

I understand your frustration with this and I`m sorry about the inconvenience this had caused you. 

I`ve escalated your concern with our team and one of our team members will update your ticket as soon as possible. Please follow the instructions shared with you on your ticket and if you have any questions feel free to post them there. Thank you.

~ Goran
Upwork
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