Upwork desktop app does not show message alerts (on Ubuntu Linux) and they do not come to my mailbox

[virbox]

My Upwork desktop app is set to 'Show desktop notifications for All activity' but I do not see alerts and I do not receive notifications to my mailbox, and I only discover new messages when I go to Upwork web messages interface (room witht he client).

[AveryO]

Hi Oleksii, 

I'm sorry to learn about your experience. Could you please confirm if your app is running all the time on your laptop/desktop, and despite the app being active, you are not getting notifications for the messages you receive?

[virbox]

Yes, Avery, it was exactly as you described: my app is working and its icon is on: 

and the settings are to send notifications for all activity

But the messages from chats with customers sometimes fail, especially after some inactivity period: the customer sends a message and I do not know it either by email or by notification. 

I never reload or shut down my PC, it is always on or hibernating.

[virbox]

Also, when I do not get messages alerts on desktop app or email, I do not see alerts when I go to Upwork's web dashboard either.

[virbox]

Now, after I started chatting with the customer in online messaging interface, everything functions as expected and I am getting alerts in web interface, desktop app, and via email.

The issue is only after a period of inactivity with a client, i.e. more than a week.

[g_vasilevski]

Hi Olekssii,

I`m happy to hear that is working as designed now. If you experience the same problem again let us (Moderators) know, and we will assist you further. Thank you.