My Upwork desktop app is set to 'Show desktop notifications for All activity' but I do not see alerts and I do not receive notifications to my mailbox, and I only discover new messages when I go to Upwork web messages interface (room witht he client).
I'm sorry to learn about your experience. Could you please confirm if your app is running all the time on your laptop/desktop, and despite the app being active, you are not getting notifications for the messages you receive?
Yes, Avery, it was exactly as you described: my app is working and its icon is on:
and the settings are to send notifications for all activity
But the messages from chats with customers sometimes fail, especially after some inactivity period: the customer sends a message and I do not know it either by email or by notification.
I never reload or shut down my PC, it is always on or hibernating.
Now, after I started chatting with the customer in online messaging interface, everything functions as expected and I am getting alerts in web interface, desktop app, and via email.
The issue is only after a period of inactivity with a client, i.e. more than a week.
I`m happy to hear that is working as designed now. If you experience the same problem again let us (Moderators) know, and we will assist you further. Thank you.