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» Forums » Freelancers » Upwork desktop app for Linux crashes
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optisamit
Community Member
‎10-01-2019 04:32 AM

Oct 1, 2019 04:32:08 AM  by  Oleksandr R

Upwork desktop app for Linux crashes

The app crashes after last update (v.5.3.3.791)

Launching from terminal yields the following log:

[2019-10-01T14:25:13.810] [INFO] main.index - main.index
[2019-10-01T14:25:13.813] [INFO] main.index - make single instance 27644
[2019-10-01T14:25:13.813] [INFO] main.index - is first instance 27644
(node:27644) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
[2019-10-01T14:25:13.815] [INFO] main.index - App loaded 27644
[2019-10-01T14:25:13.815] [INFO] main.index - isProduction
[2019-10-01T14:25:13.817] [INFO] main.index - cmd.getCmdArgs() [ '--js-flags=--optimize_for_size',
  '--log-flags=--vmodule=metrics=2',
  '--autoplay-policy=no-user-gesture-required' ]
[2019-10-01T14:25:13.819] [INFO] main.index - Disabling GPU
[2019-10-01T14:25:13.819] [INFO] main.index - log_level 
[2019-10-01T14:25:13.850] [INFO] main.index - App ready
[2019-10-01T14:25:13.852] [INFO] main.clock - resetCorrectionAndData
[2019-10-01T14:25:13.857] [INFO] main.setup - Spellchecker Dictionary path /usr/share/upwork
[2019-10-01T14:25:13.898] [INFO] main.setup - cleanUp normalExitFlagPath /home/siarma/.Upwork/Upwork/Temp/Upwork Crashes/normal.exit
[2019-10-01T14:25:13.912] [INFO] main.uta_native - Pinger::OnMonitorPingReceived
[2019-10-01T14:25:13.913] [INFO] main.uta_native - sending PING request, id 0
[2019-10-01T14:25:13.913] [INFO] main.uta_native - received PING response from renderer, id 0
[2019-10-01T14:25:13.918] [INFO] main.setup - Removing 0 crashes
[2019-10-01T14:25:13.924] [INFO] main.shell.os_services - OSServices.readFromSystemStorage initializing OS services
[2019-10-01T14:25:13.924] [INFO] main.shell.os_services - _init
[2019-10-01T14:25:14.304] [INFO] main.index - Index.ready { name: 'AcceptedTermsVersion', value: 1 } 1
[2019-10-01T14:25:14.306] [INFO] main.util.wm - WindowsManager.createSplashScreen
[2019-10-01T14:25:14.306] [INFO] main.util.wm - WindowsManager.createSplashScreen debug primary display id 4692756797457482
[2019-10-01T14:25:14.307] [INFO] main.util.wm - WindowsManager.createSplashScreen debug all displays [ { id: 13761487533244484,
    bounds: { x: 0, y: 630, width: 1366, height: 768 },
    workArea: { x: 0, y: 630, width: 1366, height: 768 },
    size: { width: 1366, height: 768 },
    workAreaSize: { width: 1366, height: 768 },
    scaleFactor: 1,
    rotation: 0,
    touchSupport: 'unknown' },
  { id: 4692756797457482,
    bounds: { x: 1366, y: 0, width: 1680, height: 1050 },
    workArea: { x: 1366, y: 0, width: 1680, height: 1023 },
    size: { width: 1680, height: 1050 },
    workAreaSize: { width: 1680, height: 1023 },
    scaleFactor: 1,
    rotation: 0,
    touchSupport: 'unknown' } ] { width: 332,
  height: 232,
  show: false,
  type: 'splash',
  frame: false,
  resizable: false,
  movable: false,
  minimizable: false,
  maximizable: false,
  closable: false,
  skipTaskbar: false,
  webPreferences: { sandbox: true, preload: '/app.asar/out/renderer.js' },
  x: 2040,
  y: 409 }
[2019-10-01T14:25:14.341] [INFO] main.util.wm - WindowsManager.createSplashScreen debug window { x: 2040, y: 395, width: 332, height: 232 }
[2019-10-01T14:25:14.355] [INFO] main.util.wm - created opener
[2019-10-01T14:25:14.356] [INFO] main.util.wm - loadURL https://team.upwork.com/team/app/
[2019-10-01T14:25:14.367] [INFO] main.shell.os_services - OSServices.crashInfo
[27644:1001/142514.406472:ERROR:gpu_process_transport_factory.cc(1017)] Lost UI shared context.
[2019-10-01T14:25:14.427] [WARN] main.util - removeOldUpdates 5.3.3.791 5.3.3.791 false
[2019-10-01T14:25:14.427] [WARN] main.util - removeOldUpdates 5.3.3.800 5.3.3.791 false
[2019-10-01T14:25:14.428] [INFO] main.util - cleanAppFolder crashInfo false
[2019-10-01T14:25:14.433] [INFO] main.util - Possible VM Use Detected
[27699:1001/142514.436398:ERROR:command_buffer_proxy_impl.cc(130)] ContextResult::kTransientFailure: Failed to send GpuChannelMsg_CreateCommandBuffer.
[2019-10-01T14:25:14.448] [INFO] main.util - Possible VM Use Detected
[2019-10-01T14:25:14.449] [INFO] main.index - logSystemUsageInfo { global_ram_total: 16700547072,
  global_ram_free: 354914304,
  global_ram_load: 98,
  browser_cpu: 0,
  browser_ram: 0,
  renderer_cpu: 0,
  renderer_ram: 0,
  cpu_count: 4,
  potential_vm: 'true' }
[2019-10-01T14:25:14.585] [INFO] main.util.wm - WindowsManager.closeTermsWindow
[2019-10-01T14:25:14.588] [INFO] fe.[default] - service worker is supported
[2019-10-01T14:25:14.589] [INFO] fe.[default] - index.html:loadRemoteFile BEGIN: {"fullUrl":"https://desktopapp.upwork.com/scripts/main.js"}
[2019-10-01T14:25:14.603] [INFO] fe.[default] - updating service worker with scope https://team.upwork.com/team/app/
[2019-10-01T14:25:15.262] [INFO] fe.[default] - service worker looks to be updated.
[2019-10-01T14:25:15.865] [INFO] fe.[default] - index.html:loadRemoteFile LOADED: {"fullUrl":"https://desktopapp.upwork.com/scripts/main.js"}
[2019-10-01T14:25:15.865] [INFO] fe.[default] - index.html:loadRemoteFile FILE_SAVED: {"fullUrl":"https://desktopapp.upwork.com/scripts/main.js"}
[2019-10-01T14:25:15.867] [INFO] fe.[default] - 2019-10-01T11:25:15.867Z main.js INJECTED
[2019-10-01T14:25:15.868] [INFO] fe.[default] - 2019-10-01T11:25:15.868Z main.js DUMMY_openContentWindow_CALLED
[27644:1001/142516.878307:ERROR:leveldb_database.cc(313)] Failed to open LevelDB database from /home/siarma/.Upwork/Upwork/UserData/IndexedDB/https_team.upwork.com_0.indexeddb.leveldb,IO error: /home/siarma/.Upwork/Upwork/UserData/IndexedDB/https_team.upwork.com_0.indexeddb.leveldb/LOCK: No further details. (ChromeMethodBFE: 15::LockFile::1)
[27644:1001/142516.878686:ERROR:indexed_db_backing_store.cc(1030)] Unable to open backing store, not trying to recover - IO error: /home/siarma/.Upwork/Upwork/UserData/IndexedDB/https_team.upwork.com_0.indexeddb.leveldb/LOCK: No further details. (ChromeMethodBFE: 15::LockFile::1)
[2019-10-01T14:25:16.880] [INFO] fe.[default] - 2019-10-01 11:25:16.879 main.js:windowOpenDb ERROR_OPENING_SCRIPT_CACHE_DB: {}
[2019-10-01T14:25:16.881] [INFO] fe.[default] - 2019-10-01 11:25:16.880 main.js:getLocalFile DB_IS_MISSING_ERROR: {"db":null,"fileUri":"/scripts/app.js"}
[2019-10-01T14:25:16.882] [INFO] fe.[default] - 2019-10-01 11:25:16.880 main.js:injectFileOrLoadRemote LOCAL_FILE_UNAVAILABLE: {"fullUrl":"https://desktopapp.upwork.com/scripts/app.js"}
[2019-10-01T14:25:16.882] [INFO] fe.[default] - 2019-10-01 11:25:16.881 main.js:loadRemoteFile BEGIN: {"fullUrl":"https://desktopapp.upwork.com/scripts/app.js","uriPart":"/scripts/app.js"}
[2019-10-01T14:25:19.863] [INFO] fe.[default] - 2019-10-01 11:25:19.863 main.js:loadRemoteFile LOADED: {"fullUrl":"https://desktopapp.upwork.com/scripts/app.js","uriPart":"/scripts/app.js"}
[2019-10-01T14:25:20.145] [INFO] fe.[default] - %cDownload the React DevTools for a better development experience: https://fb.me/react-devtools font-weight:bold
[2019-10-01T14:25:20.207] [INFO] fe.[default] - 2019-10-01T11:25:20.206Z main.js DUMMY_openContentWindow_CALLED
[2019-10-01T14:25:20.208] [INFO] fe.[default] - 2019-10-01 11:25:20.208 main.js:appLoadComplete IS_SUPPORTED
[2019-10-01T14:25:20.208] [INFO] main.shell.misc - Misc.appLoadComplete
[2019-10-01T14:25:20.208] [INFO] main.util.wm - WindowsManager.closeSplashScreen
[2019-10-01T14:25:20.210] [INFO] fe.Redux - initial state  {"camera":{"loaded":null,"testUrl":""},"misc":{"clientInfo":{"shellVersion":"9.9.9.9","frontendVersion":".fe9999","dashVersion":"dash-fffffff","year":"9999","platform":"linux","webUrl":{"title":"www.upwork.com","url":"http://www.upwork.com"}}},"settings":{"controlPanel":{"enable":true,"noticeHasBeenShown":false,"noticeControlPanelDisabledHasBeenShown":false},"contracts":{"showFPJobs":false,"sortBy":null},"tracking":{"snapOnlyActiveDisplay":false,"notifyScreenshotTaken":true,"playSoundOnScreenshotTaken":true,"stopOnSystemLock":true,"notifyScreenshotTakenType":"detailed","customScreenCaptureSound":{"name":null}},"camera":{"takeRandomPictures":false,"maxWidth":640,"maxHeight":480,"defaultCamera":null},"reminder":{"interval":900,"intervalEnabled":null,"whenTimerIsStarted":false,"tracking":{"enabled":false,"interval":1800,"skipDate":null}},"hotKeys":{"showHideMessages":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"M","enabled":false,"blocked":false},"showHideTracker":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"T","enabled":false,"blocked":false},"startTimeTracking":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"]","enabled":false,"blocked":false},"stopTimeTracking":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"[","enabled":false,"blocked":false},"updateMemo":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"E","enabled":false,"blocked":false},"viewLastSnapshot":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"L","enabled":false,"blocked":false},"takeScreenSnapOfActiveScreen":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"A","enabled":false,"blocked":false},"takeScreenSnapOfSelection":{"alt":true,"cmd":false,"ctrl":true,"shift":false,"key":"S","enabled":false,"blocked":false}},"advanced":{"disableDash":false,"enableDashSeparateProcess":false,"enableDashTL":false,"autoStart":true,"enableGPU":false,"maxCameraWarmingUpTimeout":false},"tips":{"keyboardShortcuts":{"showed":false},"hiddenFPJobs":{"showed":false},"reminderSelector":{"showed":false},"trackerStartRedesigned":{"showed":false},"waylandSupport":{"showed":false}},"timezones":{"local":false}},"sound":{"soundError":"","soundName":null,"sound":{"shoot":{"url":"","uid":""},"camera-shutter":{"url":"","uid":""},"dash-ding":{"url":"","uid":""}}},"tracker":{"status":"stopped","cacheStatus":"empty","failedUploadCount":0,"backoffDelay":0,"refreshContracts":false,"showUpdateNotification":false,"accessToken":"","contractId":"","serverDate":null,"startTicks":0,"lastStepTicks":0,"lastStepTime":0,"snap":false,"snapAccepted":null,"pendingLog":null,"savedRecords":[],"savedLogs":{},"contracts":{},"clientInfo":{"platform":"Linux","osVersion":"Linux Unknown (Unknown) x64","version":"9.9.9.9","feVersion":".fe9999","hostname":"unknown-pc","deviceUid":"ffffffff-ffff-ffff-ffff-ffffffffffff"},"popupSsUrl":"","popupCsUrl":"","lastSsUrl":"","lastCsUrl":""},"contracts":{"searchContract":"","contractsDetail":[],"contractsDetailLists":[],"username":"","contractSortBy":"workedTime.lastTimeWorked","refreshContract":false},"ui":{"misc":{"showingUpdateNotification":false},"settings":{"alertMessage":"","editing":{"action":"","hotKey":null},"resetAllDialog":false,"clearCacheDialog":false},"tracker":{"menu":{"footerMenuShown":false,"headerMenuShown":false,"selectFooterMenu":""}}},"user":{"data":{"name":"","isFreelancer":true},"loggedIn":true}}
[2019-10-01T14:25:20.278] [INFO] fe.Model:Storage - init 
[2019-10-01T14:25:20.295] [INFO] fe.Model:Storage - fileSystemInitializeDone  null
[2019-10-01T14:25:20.296] [INFO] fe.Model:Storage - anonymousFn  opening db
[27644:1001/142521.186151:ERROR:leveldb_database.cc(313)] Failed to open LevelDB database from /home/siarma/.Upwork/Upwork/UserData/IndexedDB/https_team.upwork.com_0.indexeddb.leveldb,IO error: /home/siarma/.Upwork/Upwork/UserData/IndexedDB/https_team.upwork.com_0.indexeddb.leveldb/LOCK: No further details. (ChromeMethodBFE: 15::LockFile::1)
[27644:1001/142521.186943:ERROR:indexed_db_backing_store.cc(1030)] Unable to open backing store, not trying to recover - IO error: /home/siarma/.Upwork/Upwork/UserData/IndexedDB/https_team.upwork.com_0.indexeddb.leveldb/LOCK: No further details. (ChromeMethodBFE: 15::LockFile::1)
0 Upvotes
2 REPLIES 2
g_vasilevski
Retired Team Member
Retired Team Member
‎10-01-2019 04:37 AM

Oct 1, 2019 04:37:51 AM  by  Goran V

Hi Oleksandr,

 

I will check this with our team and once I have more details I will update you directly here. Thank you.

~ Goran
Upwork
0 Upvotes
g_vasilevski
Retired Team Member
Retired Team Member
‎10-01-2019 04:57 AM

Oct 1, 2019 04:57:40 AM  by  Goran V

Hi Oleksandr,

 

Could you please try removing the ~/.Upwork dir and see if it helps. If you experience the same problem or receive another log please share it with us (moderators) here. Thank you.

~ Goran
Upwork
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