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Re: Upwork desktop app installation issues

raljuno
Active Member
Juno R Member Since: Sep 26, 2015
1 of 14

Hello, 

 

I am having an issue with the desktop app. Yesterday, it just didn't work as usual so I tried to reinstall it. But, the installation always fail and I get an error message with some files (icudt.dll, libcef.dll, etc.) : "the source file is corrupted".

So, I tried to install it on another computer but I get the same problem. 

 

Now, I am stuck and I cannot work. I wonder if it's because of the installation package on the download page.

Did anyone encountered the same problem ?

 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 14

Hi Juno,

 

Can you please uninstall the App from your computer, download the latest version from here and try to install it?

Untitled
raljuno
Active Member
Juno R Member Since: Sep 26, 2015
3 of 14

Hello,

 

Yes, I have already tried to do that countless times but the installation always fail beacuse the package is corrupted :

Project1.jpg

 

I also downloaded it with another browser (Miscorsoft Edge)and it clearly state the problem with this error message :

 

download scr.png

 

Thanks a lot for answering me.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
BEST ANSWER
4 of 14

Hi Juno,

 

Can you please check if any of the reasons listed here are causing the problem? If going through this list doesn't resolve the problem you're having, please submit a support ticket and our team will assist you further.

Untitled

View solution in original post

raljuno
Active Member
Juno R Member Since: Sep 26, 2015
5 of 14

Hello Vladimir,

 

Thank you very much. That was exactly the support section page I needed. I think the failure was caused by the antivirus or the firewall because I turned them off when I downloaded the app this time. And it finally worked.

 

Thank you again for your help.

 

Juno.

jotiupwork
Active Member
Farhana yeasmin J Member Since: Mar 31, 2017
6 of 14

hi

vladimir,i download the latest version of the upwork desktop app.but its have a installation  problem.but i dont understand what happened.please see this screenshot and tell me the solution.

thank uUntitled-1.jpg

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
7 of 14

Hi Farhana,

 

Do you get the error after you restart Upwork App installation file?

~ Valeria
Upwork
jotiupwork
Active Member
Farhana yeasmin J Member Since: Mar 31, 2017
8 of 14

hi veleria,

this problem is before restart....and after the installation.when i try to open this app then show me the massage.please give solution....what can i do?original.jpg

jotiupwork
Active Member
Farhana yeasmin J Member Since: Mar 31, 2017
9 of 14

i fell tension...i can,t complete hourly job

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 14

Hi Farhana yeasmin, 

 

Could you please try downloading this version of the Upwork Desktop App. 


~ Avery
Upwork
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