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Alejandro's avatar
Alejandro S Community Member

Upwork desktop app issue when starting

Hi, im trying to start the desktop app but the app just stays loading, i tried uninstalling it, but i think there still some data to delete somewhere. tried open as admin and the same result.

 

some idea?

 

current version installed: v.5.4.71

imagen_2020-10-05_115955.png

 

EDIT: the app starts but nothing else happens just keep loading.

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi All,

 

We'd like to confirm that the issue has been resolved. To launch the App, you may need to  shut it down or "kill" it via system tools. On Mac it can be done via Activity Monitor utility. On Windows you will need to open Task Manager, find Upwork under Processes tab, select, click End task.

~ Valeria
Upwork

View solution in original post

102 REPLIES 102
Louis's avatar
Louis D Community Member

Same here. It's just stuck on loading permanantly. Going to have to do manual time today until it can hopefully get fixed.

Aileen's avatar
Aileen T Community Member

same problem encountered here.

Bilal's avatar
Bilal A Community Member

Same for me. Can somebody please help us. I am working on a time sensitive project.

Gregory's avatar
Gregory S Community Member

Status page is not mentioning anything either ...

 

 

https://status.upwork.com/

Alejandro's avatar
Alejandro S Community Member

yes, this seems like a software issue, tried to find another solutions but nothing, so had to post here.

Rebecca's avatar
Rebecca E Community Member

Same! This is incredibly frustrating.

Jacob's avatar
Jacob P Community Member

The same happens to me. The app version is 5.4.7.1. Windows 10 (v 2004). Infinite loading. 

Aileen's avatar
Aileen T Community Member

same with mine.. tried uninstalling and re-installing for 3 times already.

Jacob's avatar
Jacob P Community Member

Yeah, that doesn't help. Windows troubleshooting doesn't help either.
William's avatar
William O Community Member

Same problem for me with 5.4.7.1 - just spins, won't open.

Florian's avatar
Florian R Community Member

Hi,

 

The same problem for me, it is stuck on splash screen

Gladys's avatar
Gladys A Community Member

Same here. Please fix this issue now. Thanks!

Chris's avatar
Chris H Community Member

Same issue here on Mac.

Alejandro's avatar
Alejandro S Community Member

knowing this, probably is some server side issue

Hargono's avatar
Hargono S Community Member

Same problem here, it suddenly can't loaded properly and keep loading.

It happen on my computer with dual OS, Win 10 Pro and Win 7 Ultimate.

 

Loading on Win 7 Ultimate 64BitsLoading on Win 7 Ultimate 64BitsLoading on Win 10 Pro 64BitsLoading on Win 10 Pro 64Bits

Anton's avatar
Anton Z Community Member

Same here...

Valeria's avatar
Valeria K Community Member

Hello All,

 

Our engineers are aware of the issues many of you are currently experiencing with the Upwork Desktop App. They are currently investigating it and will address these issues as a priority. 

 

We appreciate your patience while we're getting this fixed.

~ Valeria
Upwork
Katrin's avatar
Katrin L Community Member

Hi,

the Upwork Desktop App does not load anymore. I did the update yesterday, it worked, today it doesnt. It stays with the "loading icon" (see picture)

 

What do I do? Uninstall and reinstall does not work.

 

I need to work so it would be good to hear from you fast.

 

Thanks

Allan's avatar
Allan C Community Member

Hi, 

 

I'm having some issues with your desktop app for windows 10 version 2004, since this morning the app stock at loading and nothing happens, and it is stuck for about more than an hour as you can see on the screen capture.

 

Could you please assist me to solve this issue?

 

Thanks.

Arie's avatar
Arie v Community Member

Yeah, me too.

Impossible to work today 😞

Alexis's avatar
Alexis N Community Member

Same thing happened to me today after upgrading to windows 2004, i uninstall and tried to reinstall the app but it just doesn't load

Lefteris's avatar
Lefteris K Community Member

I can't log in via the desktop app, as it is stuck at loading. My google login is already disabled as I always logged in with email/password.

 

I could use the app fine 5 hours ago.

Felipe's avatar
Felipe B Community Member

I was asked to update the desktop app for Mac today, and now when I try to open the app it just keeps on loading forever. I tried uninstalling and reinstalling the app but the issue remains. Anyone else with the same issue?

Serhii's avatar
Serhii B Community Member

The same problem.