Hi, im trying to start the desktop app but the app just stays loading, i tried uninstalling it, but i think there still some data to delete somewhere. tried open as admin and the same result.
current version installed: v.5.4.71
EDIT: the app starts but nothing else happens just keep loading.
Solved! Go to Solution.
We'd like to confirm that the issue has been resolved. To launch the App, you may need to shut it down or "kill" it via system tools. On Mac it can be done via Activity Monitor utility. On Windows you will need to open Task Manager, find Upwork under Processes tab, select, click End task.
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
I use UpWork desktop app for Windows 10. The app cannot be loaded tonight. I see an endless download screen.
I tried it:
But this does not help. Any advice - the client is waiting, I can't start work.
I haven't been able to access the app for almost an entire day (Windows 10). I have tried reinstalling. I have tried killing process via task manager. It appears in my open processes tray but nothing happens when I click on it. Frustrating to read that the problem is supposedly resolved.
I'm sorry for the trouble you had. I have shared your concern with the team, and one of our agents will reach out and assist you directly via ticket. You may also want to check out the troubleshooting steps available here to help with desktop app issues.
I've shared your concern with the Time Tracker App with the team. One of our team members will reach out and assist you directly via a support ticket.
One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.
Could you please try to shut the Desktop App down or "kill" it via system tools before trying to open it again? On Mac, it can be done via the Activity Monitor utility. On Windows, you will need to open Task Manager, find Upwork under the Processes tab, select, click End task. If that doesn't help, please try reinstalling and let us know if the issue perists.