Hi, im trying to start the desktop app but the app just stays loading, i tried uninstalling it, but i think there still some data to delete somewhere. tried open as admin and the same result.
some idea?
current version installed: v.5.4.71
EDIT: the app starts but nothing else happens just keep loading.
Hi All,
We'd like to confirm that the issue has been resolved. To launch the App, you may need to shut it down or "kill" it via system tools. On Mac it can be done via Activity Monitor utility. On Windows you will need to open Task Manager, find Upwork under Processes tab, select, click End task.
Hi Danielle,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Hello Valeria.
My Upwork time tracker v5.8.0.31 will not start, I have already killed the app and also restarted but the problem persists. I also tried uninstalling and reinstalling the app, allowing 3rd party cookies, removing the firewall, and even reverting time 15 days in the past in the computer. I have also tried downloading the 64 and 32-bit version and also the beta but it all stays the same, been having this issue since 08/05/2023 I have already notified chat support about this situation but have not received much of a solution.
The Internet connection is strong and I am trying to work on an ASUS core i5 laptop.
Can you please advise?
I use UpWork desktop app for Windows 10. The app cannot be loaded tonight. I see an endless download screen.
I tried it:
-Reboot
-reinstallation
But this does not help. Any advice - the client is waiting, I can't start work.
Hi Morris,
I'm sorry for the trouble you had. I have shared your concern with the team, and one of our agents will reach out and assist you directly via ticket. You may also want to check out the troubleshooting steps available here to help with desktop app issues.
Hi,
I am experiencing the same issue and have rebooted and reinstalled.
Could support please assist me as soon as possible?
Hi Danielle,
Our team will reach out to you via ticket as well and will assist you further as soon as possible. Thank you.
Same issue face, can you help to fix issue.
Hi Jayesh,
I've shared your concern with the Time Tracker App with the team. One of our team members will reach out and assist you directly via a support ticket.
Hello I'm getting trouble for logging into my account via desktop app. It is stuck on the screen attached.
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.
Hi Oun,
Could you please try to shut the Desktop App down or "kill" it via system tools before trying to open it again? On Mac, it can be done via the Activity Monitor utility. On Windows, you will need to open Task Manager, find Upwork under the Processes tab, select, click End task. If that doesn't help, please try reinstalling and let us know if the issue perists.
Thanks!
Hello Upwork Team.
My Upwork time tracker v5.8.0.31 will not start, I have already killed the app and also restarted but the problem persists. I also tried uninstalling and reinstalling the app, allowing 3rd party cookies, removing the firewall, and even reverting time 15 days in the past in the computer. I have also tried downloading the 64 and 32-bit version and also the beta but it all stays the same, been having this issue since 08/05/2023 I have already notified chat support about this situation but have not received much of a solution.
The Internet connection is strong and I am trying to work on an ASUS core i5 laptop.
Can you please advise?
Hi Ariel,
Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Could you please try following the steps the support team shared with you? If you need further assistance feel free to follow up with our team directly on your ticket and they will be happy to assist you.
Hi,
I am encountering the same issue as described in this thread. I am using windows 10. The previous version of the desktop app was working fine. When the new version updated itself, it got stuck on loading...
I used task manager to stop the loading app, uninstalled the app from control panel, set the real-time virus protection to off, downloaded the windows 64 version from upwork website, executed the desktop exe file, it got installed, but is stuck on loading...(see attached screen shot)
Hi Syed Ahmed,
Please check out this help article for steps on how you can troubleshoot the Upwork Desktop App. If the issue persists, please feel free to come back here so we can help you further.
Hi,
I am encountering a problem with the new version (5.8.0.31) of the desktop app. The app is stuck on loading...
I am using windows 10.
The previous version was working fine. The desktop app updated itself and after that it just got stuck on loading...(see attached screen shot)
I stopped the app from task manager, uninstalled the app from control panel, turned off the real time virus protection, downloaded the upwork desktop exe file for windows 64 from the upwork website, executed the file, it installed but then gets stuck on loading...
