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mkorolyov
Community Member

Upwork desktop app taking black screenshots

Hi, I'm on Mac laptop air m2. Upwork desktop app takes black screenshots of the currently active app(IDE, terminal or browser). I have already tried all possible solutions posted here with permissions resetting and nothing helps.

 

example:

mkorolyov_0-1682376462667.jpeg

Does anyone faced the same issue and was able to solve it? Appreciate for any help!

 

Thanks!

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Maxim,

 

I checked, and you already have an open ticket with our team. Please allow them time to review and update your ticket once they have more information. Thank you!

~ Joanne
Upwork
hariette_cubelo
Community Member

I have the same issue, tried all the troubleshooting methods/ideas from the net and the support team. The tracker app works fine outside amazon workspaces but whenever i use AWS the screenshots are all black. Im using macbook m2 mac Os ventura

Hi Hariette,

 

I’ve escalated your community post to a support ticket so that the team can address the issue accordingly. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
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