Mar 10, 2022 03:58:39 PM by Catherine M
Hello! I've been having trouble opening my desktop app. I already followed the instructions, deleted Upwork folder in AppData, restarted, didn't work. I have uninstalled, reinstalled, logged in, didn't work.I did turn off firewall, antivirus, no luck still. This has been going on for 2 days now. There's no problem with my browsing. My internet is fast. Please help. Badly needed.
See screenshot
Solved! Go to Solution.
Mar 12, 2022 09:59:00 AM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. It looks like this is a new issue and our engineers are working as fast as possible to resolve it. We will update this thread once we have more information.
Mar 10, 2022 04:12:45 PM by Asraful A
Hey, I don't know actually why it's happened with you! Recently, I installed this app without any hassle
# Delete all the folders that are named Upwork then reinstall the app. Then I hope it will be ready for work.
Thanks
Asraful Alom
Mar 11, 2022 08:18:11 AM by Md Naimul H
Hi Catherine!
Have you got the solution yet? I am facing the same issue.
Mar 11, 2022 08:15:01 AM by Md Naimul H
My upwork desktop is showing the same issue. How to solve it. Kindly help me please. 🙏
Mar 11, 2022 08:56:19 AM by Andrea G
Hi Naimul,
You can find advice on how to Troubleshoot the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:
Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send
Mar 12, 2022 01:34:19 AM by Md Naimul H
Hi Andrea,
I have followed the instructions. Same problem is showing(I using the Upwork Desktop app for the first time) again and again.
Mar 12, 2022 03:56:28 AM by Nikola S
Hi Md Naimul,
I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further.
Mar 12, 2022 05:48:55 AM by Catherine M
Hi! how's everything with your app? I still get the same error today. ;(
Mar 11, 2022 01:39:58 PM by Catherine M
Hi! I was instructed to install as Beta, followed all the other instructions carefully, and it's still not opening. It's been 4 days already. ;(
Mar 11, 2022 02:06:43 PM by Bojan S
Hi Catherine,
I’m sorry to hear about the inconvenience this caused. It looks like you’re communicating with our team regarding this case on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.
Thank you for your patience!
Mar 12, 2022 07:12:48 AM by Catherine M
Hi! I was just told a few minutes ago to contact my internet provider about this issue. I think that's the laziest, lamest resolution ever. I hope you will look into this further. Thanks!
Mar 12, 2022 09:59:00 AM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. It looks like this is a new issue and our engineers are working as fast as possible to resolve it. We will update this thread once we have more information.
Mar 12, 2022 05:04:41 PM by Catherine M
Hi Nikola! THANK YOU for taking this seriously and bringing it up with your IT/Engineers. It's all good now! 🙏
Jun 11, 2022 05:41:13 AM by Jabron S
Im currently witnessing the same issue.. My desktop app is unresponsive. I uninstalled and reinstalled the app..
I am curious if traveling may affect the app?