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Upwork dispute - Freelancers or Clients?

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Ace Contributor
Phuong D Member Since: Apr 26, 2016
1 of 3

Hi guys,

 

I just don't know how to reach support so try to create a topic here.

 

I recently had a dispute raised by one of my clients. It seems that the support team took it seriously and contacted me right away with a warning to put my account on hold in 24 hours. With the same client, I wanted to log a dispute against him, I responded to the same mail thread and I can verify it showed up as a ticket under my account. But it was like 10 hours and I got no response from Upwork. Is it because I'm a freelancer, not a client?

 

Thanks,

 

Phuong

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

Phuong D wrote:

Hi guys,

 

I recently had a dispute raised by one of my clients. It seems that the support team took it seriously and contacted me right away with a warning to put my account on hold in 24 hours. With the same client, I wanted to log a dispute against him, I responded to the same mail thread and I can verify it showed up as a ticket under my account.


If your account was put on hold that does not sound like a dispute, it sounds like a terms of service violation.

What actually happened?

 

If there is a proper dispute then there is no need to "raise a dispute" because you are already in a dispute.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
3 of 3

Hi Phuong, 


I checked your account, and it doesn't look like there is a hold on your account. There is also no dispute filed against you as per checking. If you are referring to the issue concerning Ticket# 26065321, please know that this has already been resolved on 19-July. 

If you need further assistance, let me know so that the team can look into this issue further. 


-Avery
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