Jul 30, 2019 09:24:53 PM by Phuong D
Hi guys,
I just don't know how to reach support so try to create a topic here.
I recently had a dispute raised by one of my clients. It seems that the support team took it seriously and contacted me right away with a warning to put my account on hold in 24 hours. With the same client, I wanted to log a dispute against him, I responded to the same mail thread and I can verify it showed up as a ticket under my account. But it was like 10 hours and I got no response from Upwork. Is it because I'm a freelancer, not a client?
Thanks,
Phuong
Solved! Go to Solution.
Jul 30, 2019 11:13:15 PM by Avery O
Hi Phuong,
I checked your account, and it doesn't look like there is a hold on your account. There is also no dispute filed against you as per checking. If you are referring to the issue concerning Ticket# 26065321, please know that this has already been resolved on 19-July.
If you need further assistance, let me know so that the team can look into this issue further.
Jul 30, 2019 09:44:29 PM by Petra R
Phuong D wrote:Hi guys,
I recently had a dispute raised by one of my clients. It seems that the support team took it seriously and contacted me right away with a warning to put my account on hold in 24 hours. With the same client, I wanted to log a dispute against him, I responded to the same mail thread and I can verify it showed up as a ticket under my account.
If your account was put on hold that does not sound like a dispute, it sounds like a terms of service violation.
What actually happened?
If there is a proper dispute then there is no need to "raise a dispute" because you are already in a dispute.
Jul 30, 2019 11:13:15 PM by Avery O
Hi Phuong,
I checked your account, and it doesn't look like there is a hold on your account. There is also no dispute filed against you as per checking. If you are referring to the issue concerning Ticket# 26065321, please know that this has already been resolved on 19-July.
If you need further assistance, let me know so that the team can look into this issue further.