I`m sorry about the inconvenience this had caused you. I checked your account but was not able to locate any new tickets.
You can connect with our Customer Support directly by clicking on the Get Help button Here. You can also post your questions here so that I can assist you further. Thank you.
I`m sorry about any confusion from my end as well. Our team will reach out to you via ticket as soon as possible and will assist you further with your VAT and IBAN. Thank you.