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alejandrozabalet
Community Member

Upwork mediation Process

My client opens a dispute after closing the contract. Upwork mediation assistant asks to submit dues for the third party arbitration. But now I and my client reach a mutual agreement and the client already send an email for closing the dispute. can we still need to submit $291 because today is the last day or we need to wait because we not hear back from the mediation assistant?

Please guide me about this matter I have a really short time now.

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Alejandro,

 

Our team will review the email your client sent and will update you directly via a ticket you have with our mediation team. 

 

Thank you for your patience! 

~ Bojan
Upwork

today is the last day can I still wait for the reply 

prestonhunter
Community Member

Alejandro:

The answer is "no."

 

If you and the client have come to a mutual agreement and you don't want to go to arbitration, then you do NOT need to submit $291 to pay for arbitration.


Preston H wrote:

Alejandro:

The answer is "no."

Wrong. Again.

At this stage, if the freelancer does not pay the arbitration fee, the funds in escrow will be awarded to the client.

 

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