Oct 5, 2020 12:08:56 PM by Marianna A
My contract on hold. Not me nor the client don't understand why. Everything went perfectly, now we can't continue our job. The client says that he write to support and waiting, no answer from them.
How can we find what's a problem? He says he has that kind of amount & Upwork already takes some part of the amount for the first milestone.
I am looking for a solution.
Oct 5, 2020 12:19:50 PM by Joynul A
Hang, please, I guess the issue is the identification of the payment method.
Oct 5, 2020 12:45:05 PM by Bojan S
Hi Marianna,
I'm sorry to hear about the status of your contract. While we can't share any details, please ask your client to follow up on the notification they recently received and communicate with our team in order to resolve the issue with their account and resume your contract. Make sure to stop working on this contract and continue only after you can see that the contract has been resumed.
Thank you!
Oct 5, 2020 12:52:50 PM by Marianna A
Oct 5, 2020 12:54:04 PM by Filip K
Marianna, thisd is a problem on client's side, associated with availability of their payment method.
In other words, if there is no money or the client has some issues with his bank, etc, the contract is put on hold. The client should contact the Upwork support.
Oct 5, 2020 01:00:20 PM by Preston H
When I am informed that a contract is on hold, I know these two things:
- This is about the client's account; it has nothing to do with me.
- There is nothing I can do about it. The client need to work this out on his end. Upwork won't even talk to me about a client's finances or account, for privacy reasons.