If the client didn't pay, then the client received no refund. Instead, Upwork is paying you 80% of the value of the contract out of pocket. The client is walking away with free work and Upwork is footing most of the bill.
Dawn H wrote:
This is totally crazy. Is this common?
No. Just make sure you do the clicky clicky and all that for payment protections. Looks like you only lost 2 hours so not too bad.
Miriam H wrote:
Yes.. What is clicky..clicky
For Upwork Payment Protection to apply each screenshot needs to show a minimum level of activity. Activity is measured by mouse clicks and keyboard movements. So, no clicky--no payee.
Hi Dawn. According to your opening post, if I understood correctly, customer support gave you the impression that the reason you weren't protected was to do with the displayed screen area not changing, rather than too few clicks. Do you still think this might be what they meant? Or have you reinterpreted their comments in the light of what you've read here?